100% Satisfaction Guaranteed
If you are unhappy with our product, for any reason, we will provide you with a replacement product or refund for the purchase cost upon return. Returns must be made within 30 days of purchase for a replacement or refund. Sorry, shipping charges are not refundable. You will receive your credit within 7-10 business days after we receive the return item.
To return or exchange an order by mail, you must
Ship your package with a carrier that can provide tracking and insurance.
Please contact us at firstname.lastname@example.org with order receipt to receive the shipping address.
We hope that your experience is as effortless as possible, however, we do acknowledge that questions may arise.
Where is my order?
This is a question we frequently get asked so we put together a shipping guide here.
What is my tracking number?
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 days by contacting email@example.com
Amendments and Cancellations
If you need to makes changes to your order you will need to contact us from within your account panel within 24hrs of placing the order so that we can make adjustments before your order ships.
We Can Change:
– Your delivery details
– Your name
– Your email
– Your phone number
– You must contact us withing 24 hours.
– We cannot cancel your order once it has already been shipped.
My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please reach out with:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.
If we still haven’t managed to answer your questions here, please feel free to contact us at firstname.lastname@example.org and we’ll get back to you within 24hrs 🙂